GENERAL: Customer Information

In order to assist in our analysis of the survey information, please fill in the following:

What is your Child's First & Last Name or OEN :

What is the school that your child attended? CHOOSE A SCHOOL... Adam Scott CVI Adam Scott Intermediate School Apsley Central PS Armour Heights PS Baltimore PS Beatrice Strong PS Bobcaygeon Public School Bowmanville HS Bowmanville Senior PS Brighton PS Buckhorn PS Burnham PS C. R. Gummow PS CORPUS CHRISTI Camborne PS Campbellford District HS Castleton PS Central PS (Port Hope) Chemong PS Clarington Central SS Clarke HS Cobourg DCI East Cobourg DCI West Colborne PS Courtice North PS Courtice SS Crestwood SS Dale Road Senior PS Dr. Emily Stowe PS Dr. G.J. MacGillivray Dr. M.S. Hawkins Senior PS Dr. Ross Tilley PS East Northumberland SS Edmison Heights PS Enniskillen PS Fenelon Falls SS GOOD SHEPHERD George Hamilton PS Grafton PS Grant Sine PS HOLY CROSS SS HOLY FAMILY HOLY TRINITY Hampton Junior PS Harold Longworth PS Hastings PS Havelock-Belmont PS Highland Heights PS Hillcrest PS Howard Jordan PS IMMACULATE CONCEPTION James Strath PS John M. James PS Kawartha Heights PS Keith Wightman PS Kenner CVI Kenner Intermediate School Kent PS King George PS Kirby PS Lakefield DSS Lakefield Intermediate School Lydia Trull M.J. Hobbs Senior PS MONSEIGNEUR JAMOT MONSIGNOR LEO CLEARY MONSIGNOR ODONOGHUE MOTHER TERESA Merwin Greer PS Millbrook/South Cavan PS Murray Centennial PS NOTRE DAME Newcastle PS North Cavan PS North Hope Central PS North Shore PS Norwood DHS Norwood District PS Ontario Street PS School Request - Bus Held Percy Centennial PS Peterborough CVS Plainville PS Port Hope HS Prince of Wales PS Queen Elizabeth PS Queen Mary PS R.F. Downey PS Ridpath Junior PS Roger Neilson Public School Roseneath Centennial PS S.T. Worden PS ST ALPHONSUS ST ANNES ST ANTHONYS ST CATHERINE ST CHARLES GARNIER ST ELIZABETH ST FRANCIS OF ASSISI ST JOHNS - PETERBOROUGH ST JOSEPHS - BOWMANVILLE ST JOSEPHS - COBOURG ST JOSEPHS DOURO ST MARTINS ST MARYS - CAMPBELLFORD ST MARYS - GRAFTON ST MARYS - PORT HOPE ST MARYS SECONDARY ST MICHAELS ST PATRICKS ST PAULS - LAKEFIELD ST PAULS - NORWOOD ST PAULS - PETERBOROUGH ST PETERS SECONDARY ST STEPHENS SECONDARY ST TERESAS Smithfield PS South Cramahe PS South Monaghan PS Spring Valley PS Stockdale PS Terry Fox PS The Pines Senior PS Thomas A. Stewart SS Vincent Massey PS Warsaw PS Waverley PS Westmount PS

Was school transportation provided for your child/children?

YES NO

If yes, which company provided the transportation? SELECT A BUS COMPANY... Ames Coach Lines Boldrick Cus Services Don Boyce Buses Call-A-Cab Buses Don Carr Buses Coachcanada Crowley Bus Lines Devitt Services Ltd DRO Transportation Eagleson Buses Ellwood Hamilton Enterprises Freeman Bus Lines Ron Gerow Buses Firststudent Montgomery Buses McCoy Bus Lines Pearsall Buses Phoenix Transportation Porter Bus Lines Rutherflo Transportation Ltd C. Smith Bus Lines J.J Stewart Motors Student Transportation of Canada (STC) Barb Thompson Buses

If yes, what form of transportation was provided?

Yellow School Bus Taxi Transit School Van
Other : (Please Specify up to 200 characters)


What school board served your child/children for the 09/10 school year?

PVNC (Catholic) KPR (Public) CSDCCS (French Catholic)

INFORMATION TECHNOLOGY :

Please select one option that describes the effectiveness of the STSCO website:

Excellent Very Good Good Fair Poor


Please select one option that describes the information provided in the STSCO website:

Excellent Very Good Good Fair Poor


Please select one option that describes how effectively bus cancellation/delay information was posted on the website.

Excellent Very Good Good Fair Poor


Any comments? or idea's of what you would add or post on the stsco.ca website in order to meet your needs:
(Please Specify up to 200 characters)

COMMUNICATION :

Please select one response for each of the following statements regarding STSCO:

Please select one of the following options. How effective is the bus company in notifying your family of any bus delays or cancellations.
Excellent Very Good Good Fair Poor

Please select one of the following options. Communications with STSCO are done in a professional and courteous manner.
Strongly Agree Agree Disagree Strongly Disagree

Please select a response that describes how effective transportation is provided to your family overall.
Excellent Very Good Good Fair Poor

Please select a response that describes how effective written letters from STSCO (as distributed by the school) were in communicating important transportation information.
Excellent Very Good Good Fair Poor

TRANSPORTATION SERVICE:

Please select one of the following options that best describes the on–time delivery of school bus service for your child(ren).

My Route Service was: Always on Time Usually on Time Seldom On Time Never On Time Not Applicable

Please select one of the following options to indicate how courteous and professional your driver was (as applicable to your child/children).

My driver was : Excellent Very Good Good Fair Poor


Please select one of the following options. How effective is STSCO in addressing and responding to your transportation inquiries.

STSCO is : Excellent Very Good Good Fair Poor


Please select one of the following options. How effective is the transportation information and how it’s policies apply, that are provided to your family?

The effectiveness is : Excellent Very Good Good Poor


Please type any suggestions for improvement or additional comments in the space below.

Comments: (Please Specify up to 200 characters)

Thank you for taking the time to respond to this survey. Your responses will help us monitor and improve the service we provide to you. If you have any questions, please contact us at 1-800-757-0307 or email us at comments@stsco.ca